A note from the owner: When I was 15 years old I worked at an extremely popular entertainment attraction which hosted birthday parties for kids, in addition to walk-ins, on the weekends. I started hosting parties but the disorganization behind the scenes left the children eating cake and opening gifts in the hallway to accommodate the next rush of parties. I was constantly apologizing, giving away free passes to calm upset parents down, and I was over the top -> stressed. I decided to start measuring how long it took the kids to eat pizza and cake, open gifts, to get vested up for the next game and pretty soon, all my parties were starting and ending right on time. I soon became the Party Coordinator to which I turned the party department into an efficiently running money-making machine. It was then that my love for operations and efficiency was born.
Over the course of my career, I have worked with many small service-based businesses and have identified 22 common best practices that are overlooked or not properly refined within the daily operations. The lack of implementation of these best practices leads the back office staff to constantly re-inventing the wheel and keeps the business owner chained to making lower level decisions, which prevents the business from growing, and negatively affects customers and staff.
I believe in good, ethical, and strong business. I believe it is the business owners obligation to ensure they provide the best service and experience not only to their customers, but to their employees. My role is simple in that I work with the business owner and their back office staff to efficiently implement a strong and healthy foundation which inevitably steers your business towards growth.